Refund & Returns Policy
At FEEL IT, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your refund is approved, it will be processed to your original method of payment. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card provider, as refunds may take some time to be officially posted.
- Contact your bank, as processing times may vary.
If you have completed all of the above and still have not received your refund, please contact us at:
📧 feelit.ps@gmail.com
Sale Items
Only regular-priced products are eligible for a refund.
Products purchased during promotional sales, special offers, or clearance events are not eligible for refunds, unless they arrive damaged or defective.
Exchanges
We only replace products if they are damaged, defective, or incorrect upon delivery.
To request an exchange for the same item, please contact us at:
📧 feelit.ps@gmail.com
Gifts
If the product was purchased as a gift and shipped directly to you, you may receive a gift credit equal to the value of the returned product once it has been received and approved.
If the gift was shipped to the purchaser first, any approved refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for the shipping costs associated with returning products.
Shipping charges are non-refundable. If a refund is approved, the return shipping cost may be deducted from the refund amount where applicable.
For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance, as FEEL IT cannot guarantee receipt of returned packages.
Need Assistance?
If you have any questions regarding our Refund & Returns Policy, please contact us:
📧 feelit.ps@gmail.com
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your product arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery at feelit.ps@gmail.com with your order number and clear photos of the product and packaging. We will review your request and work to resolve the issue as quickly as possible.
This addition is common on premium skincare websites and gives customers more confidence when purchasing.